Customer Feedback

We have had thousands of happy customers during our 30 years of business. Here at J A Milton we pride ourselves in providing high quality products, expert advice and go the extra mile to provide you with a service that will leave you more than satisfied. As you can imagine, we have received so many customers who have sent in letters and emails over the past 30 years there is just too many to list. Here are some of the nice things our customers have said about our service and products.

Sarah @ Chairchester

11th August

I’m impressed with the amount of choice on offer and just how helpful the staff are.

I’ve been buying many of my upholstery supplies from JA Milton for the past few years and I’ve always been completely happy!

I’m impressed with the amount of choice on offer and just how helpful the staff are. The materials are all excellent quality and various price points offered which is nice, depending upon what sort of job I’m working on.

Special shout-out to Chris, who went the extra mile when helping me purchase some finishing braid for a couple of very expensive antique chairs that I was working on for a customer! 🙂

Thanks so much

Anita

4th August

It had everything I needed all in one place.

Complete novice of an upholsterer trying to reupholster a footstool for the lounge. Didn’t have many of the essentials so went searching and found this website.

It had everything I needed all in one place. It was easy to navigate and place and order. The order arrived super quickly and well packaged for transit.

The items are exactly as described and perfect for the job at hand.

Highly recommend and would order from again myself.

Regards

Kerry Hollick

I’ve been INSTANTLY impressed with their superb level of customer service.

Having recently used J A Milton for the very first time, I’ve been INSTANTLY impressed with their superb level of customer service. From start to finish their immediate response has been exemplary.

1. Superb customer service from Lisa via their on-line chat platform.

2. Very prompt delivery.

3. A quality product.

4. Excellent value for money.

Can HIGHLY recommend!

Regards

Alex

5th May

Excellent customer service and fabulous product.

Excellent customer service and fabulous product.
Would highly recommend.

Regards

Michael Mascelli

5th March

I am very pleased with the quality of the products and the AMAZING fast service to the USA.

I am very pleased with the quality of the products and the AMAZING fast service to the USA. I can’t get some of the traditional materials here and you folks are great!

Victoria Jeffery

4th March

I only ever use JA Milton, service is great and advice is invaluable.

Lynn Newton

4th March

Great, easy to use website, really helpful sampling service and quick delivery!

Hilary Bjorkstrand

3rd March

Really quick efficient service, will definitely use J A Milton supplies again.

Barbara Watts

19th February

So lovely to have genuine advise with no selling involved.

Thank you Christine for your help yesterday. So lovely to have genuine advise with no selling involved.

Linda Strickland

17th February

Excellent service

Excellent service. Received my item in good condition and it was just what I wanted. So thank you very much.

Regards

Katherine

2nd December

Great turnaround of my order for a client

Great turnaround of my order for a client. Thanks to all at Milton.

Regards

Sue Ambler

26th November

Just to say thankyou for the prompt and efficient service I received

Hi Christine,

Just to say thankyou for the prompt and efficient service I received, and buttons were perfect. I will most definitely be recommending my fellow upholsterers to use this service.

Regards,

Sarah

25th November

Thank you so much for the beautiful gimp that I arrived today.

Thank you so much for the beautiful gimp that I arrived today. The value and quality are fantastic. I will not hesitate to recommend your company 🙂

Jenny

11th November

Really fast delivery of London eye braid to finish off some very sassy French style carver chairs

Really fast delivery of London eye braid to finish off some very sassy French style carver chairs. Matches the damask fabric really well!

Caroline

4th November

Can I just say how impressed I am with your company

Dear Christine,

Can I just say how impressed I am with your company. It was brilliant to be able to send you a piece of my fabric to you and receive from you a choice of sample braids that matched and toned. I am delighted with the one I’ve ordered. And you have placed my order so quickly thank you.

I will keep your details on record for my next project and will certainly recommend you.

Rebecca

5th November

Speedy delivery

Speedy delivery. Easy to use the M8 bolts. Sturdy, well-made sofa legs have really elevated (literally & metaphorically) our sofa.

Thanks

Trevor

4th November

Prompted service, good product, would be happy to purchase from you again.

Regards

Iain Pitchford

3rd October

Easy to use website – great reliable products,

Easy to use website – great reliable products, can buy in smaller quantities and in Shropshire. What’s not to like.

Helen Stephenson

2nd October

Brilliant range of supplies.

Brilliant range of supplies. Delivered very quickly and carefully packaged.

Judy

12th September

Helpful staff who helped rectify a mistake I made when ordering the wrong product.

Thank you Christine

James

10th September

Great support for someone brand new to the upholstery business

Great support for someone brand new to the upholstery business. Prompt, helpful and good incentives for new customers.

Regards

Sara

10th September

Excellent product and customer service

Excellent product and customer service. Would highly recommend.

Regards

Rosemary Andrews

4th September

My order was delivered quickly

My order was delivered quickly ,I received exactly what I required to complete my project.

Regards

Sharon

10th August

Thank you so much. You have given me an impossible set of choices.

Christine
You surpassed yourself!!

Thank you so much. You have given me an impossible set of choices. I have so many colour combinations I am absolutely immobilised in my decision making🤣

I will take a few days and few views from others before I decide, but thank you, your colour sense is exemplary!

Kind regards

Arthur

9th August

Rapid efficient service and reasonable price.

I needed curved needles and strong thread for repairs. I wasn’t able to source them locally but these fitted the bill. Rapid efficient service and reasonable price.

Regards

Karen

9th August

Great value and arrived super fast which was exactly what I needed

Great value and arrived super fast which was exactly what I needed. Thank you!

Mary Stewart-Hunter

6th August

Beautiful tools, nicely packaged, well delivered

Regards

Mandy

5th August

Very pleased with the supplies I purchased

First attempt at upholstering a bedroom chair, very pleased with the supplies I purchased and the useful “how to” information on the site. Result is good.

Regards

Mrs. Julie Reay

15th July

Great service and fast delivery of my items.

Regards

Dianne Perrin

12th July

Quick delivery and gorgeous braid

Keith Brown

1st July

Huge range of items and good descriptions to help the novice upholsterer

Huge range of items and good descriptions to help the novice upholsterer.

Andrew

5th June

Fast and speedy service and very easy to order online

Fast and speedy service and very easy to order online. Although I only ordered sofa spring twine the experience made me feel like I had placed a big order.

Notifications of each update status was excellent and I knew exactly what stage of the process my order was at.

John

4th June

Great service and price!

Thanks

Paul

3rd June

Order received thank you very much

Order received thank you very much.

Like the smiley faces !!

Kind regards

Neil

27th May

Fast delivery and reasonably priced

Always use this company for all my upholstery materials. Fast delivery and reasonably priced.

Regards

Robin Rivers

21st May

The webbing stretcher was well made and good quality

The webbing stretcher was well made and good quality.

Regards

Heather Murphy

14th May

Great range of stock, prompt delivery, trustworthy specialists.

Regards

Andy Knightley

7th May

Thank you for your services I will recommend your company to all in my trade that I work with

Good Morning,

The scissors have arrived and they look absolutely beautiful and of excellent quality to. Thank you for your services I will recommend your company to all in my trade that I work with, once again one big thank you.

Kindest Regards.

Melanie Corfield

24th April

Thank-you so much for your prompt service and excellent quality

Dear sales team,

Thank-you so much for your prompt service and excellent quality of my order of 4 Brasscastor cups and felt pads. They are perfect. 👍

Kind regards

Jan Futter

23rd March

Thank you so much for such brilliant service as always

Thank you so much for such brilliant service as always. Everything arrived so quickly and so well packaged. Now just need to finish my chair!!!!

Regards

Elizabeth Camp

21st February

I have been using this great company since Joan was in Wixhall

I have been using this great company since Joan was in Wixhall. I followed her to Whitchurch then Ellesmere.

I attended a number of Joan’s excellent courses. She is a sad loss. The company continues to be professional but very friendly helpful and informative. There products are of the highest quality and have never let me down.

Anne

9th February

Thank so much for covering my buttons so expertly!

Kindest regards

Sara

1st February

I just wanted to let you know that I have received the bun feet and have fitted the smaller ones to my footstool and they are great

Hi Christine

I just wanted to let you know that I have received the bun feet and have fitted the smaller ones to my footstool and they are great. I’m going to tackle the big ones for the sofa at the weekend!

Your help, answering my queries meant that I was able to go ahead with this knowing what I was doing/what to expect. It was invaluable.

Thank you so much.

Very best wishes

Gabrielle Neal

As well as quality of all products, I can’t fault the customer service- they go above and beyond

As well as quality of all products, I can’t fault the customer service- they go above and beyond.

Regards

Keith

9th January

Thank you very much for this product and for your service

Hi Chris,

I have received the legs for my couch and fitted them without any difficulty. I am delighted with them and I am able to get up and down on the couch easily – which I haven’t been able to do for a while. So thank you very much for this product and for your service. In fact I will be ordering another set for the other couch shortly.

With best wishes,

Steve

12th December

Excellent service, easy to navigate and straightforward website

Excellent service, easy to navigate and straightforward website, very prompt delivery with great comms from company and their courier. Excellent advice also given over telephone. Would definitely recommend.

Regards

Jo

6th December

Milton’s were a huge help when I was trying to choose braid for a reupholstered chair

Milton’s were a huge help when I was trying to choose braid for a reupholstered chair. The free samples arrived very quickly.

Regards

Denise Ferriroli

20th November

Great service all round

Great service all round. Website description of materials and their uses makes it easily to make choices, good quality products, easy ordering and prompt delivery services.

Will always use in future for any up coming projects.

Katy Smith

8th November

Quick delivery, always available

Quick delivery, always available and , helpful over the phone, and carefully packaged quality upholstering materials.

Thank you!

Denise Ferriroli

1st November

Love your company website, everything under one roof

Love your company website, everything under one roof. Ordering was easy and clear, delivery well packaged and on time, good communication from the courier service.

Will use in future for my upholstery needs.

Christine

6th October

On every call the staff are so friendly and extremely helpful.

I used the sample service and Chris who helped me choose the right Gimp for my fabric was so helpful. On every call the staff are so friendly and extremely helpful.

Regards

Veronica

6th October

Excellent service. Arrived quickly and the braid was exactly the colour-way I wanted

Excellent service. Arrived quickly and the braid was exactly the colour-way I wanted. Finished off my Nan’s antique piano stool a treat.

Maureen Bennett

6th October

Excellent customer service and fabulous product.

Hello Chris,

The order has just been delivered.

Thank you for your advice and good service.

Here’s to upholstery!

Mrs C. Wills

5th October

Absolutely excellent

Absolutely excellent. I ordered a set of 4 chair legs late morning one day last week and lo and behold they arrived the following morning.

They were not only exactly what I had been looking for but very reasonably priced.

Thank you J A Milton.

Bob

26th September

Thank you for an excellent product and a very quick delivery

Dear Sirs,
Thank you for an excellent product and a very quick delivery (less than 24 Hours) not many firms can beat that.

Regards,

Brian Coombs

8th September

Very helpful phone advice prior to ordering online

Very helpful phone advice prior to ordering online.

Great price for parts which arrived very quickly.

Regards

Susan

5th September

Great service

Hi Christine,

Just to let you know – everything arrived safely this morning – great service.

Thank you so much. If I get the bug of this furniture restoration I certainly know where to come!

Kind regards,

Michael Mascelli

5th March

Excellent customer service and fabulous product.

Dear Christine,

What amazing service. My order was processed prompt and arrived very quickly. I am so impressed.

Thank you.
Roma

24th July

Mark Seaton

10th July

All in all purchasing from Milton was a great experience and I wouldn’t hesitate to use them again

I purchased a full leather hide from J A Milton to re-cover a set of dining room chairs. The hide was perfect for the job, and the finished product is significantly better than the original!

Purchasing was made very straightforward on the Internet site, the price was excellent and communication and delivery were extremely prompt and efficient.

All in all purchasing from Milton was a great experience and I wouldn’t hesitate to use them again.

L. Lau

9th July

Was very happy to find J.A. Milton – couldn’t find a reasonable source in the U.S. and they came through.

Order was shipped quickly – from U.K. to Hawaii!

Was very happy to find J.A. Milton – couldn’t find a reasonable source in the U.S. and they came through.

Thank you.

Lesleyann

6th July

As on previous occasions Milton Supplies were first class and good delivery times

As on previous occasions Milton Supplies were first class and good delivery times. Good quality springs and cord and masses of help from the lovely lady I spoke to.

She explained the detail of upholstery springs and guided me on which to buy.

Thank you.

Michael Oppler,

28th June

Box of materials was safely delivered today, thank you

Hi Christine,

Your box of materials was safely delivered today, thank you.

Thanks, also, for your advice on Monday afternoon, it was kind of you..

Regards

Debbie

6th June

Good range of products, reasonably priced and efficient on delivery

Hi Christine,

Very happy with this company that my upholstery friend recommended a few years ago Good range of products, reasonably priced and efficient on delivery

Regards

Philippa Piper

5th June

Fast completion and delivery of my order. Great quality products.

Extremely efficient and helpful communication. Fast completion and delivery of my order. Great quality products.

An excellent shopping experience.

Regards

Elizabeth

1st June

Excellent service

An immediate turn around on request for samples. The two sent were perfect matches to the swatch. Likewise the order came by return of post.

Excellent service

Regards

Norma Patterson

1st June

Excellent service, high quality product, just what you want!

Caroline Bowser

9th May

Very fast efficient service

Very fast efficient service. Used this company many times and never had a problem.

Regards

Sue Johnson

4th April

Unbelievable turnaround on orders Easy to use website and payment system

Excellent employees who can answer questions and give relevant advice. Unbelievable turnaround on orders Easy to use website and payment system. Quality materials and tools.

Regards

Amit

21st March

The quality of your materials is excellent

Thank you for the fast delivery Christine.

The quality of your materials is excellent.

Regards

Frances

3rd March

Excellent customer service and the covered buttons were perfect

Excellent customer service and the covered buttons were perfect.

Highly recommend using this company.

Regards

Mr Rankin

25th February

Everything I ordered was in excellent condition and straightforward to fit

All the components I needed to restore an antique chair were delivered to me from J A Milton Upholstery Supplies with minimum delay.

Everything I ordered was in excellent condition and straightforward to fit. Their website contains good videos for technical help.

I will not hesitate to buy other items from them, whenever I need them.

David Astin

9th February

Found everything I needed on their excellent website

Just finished refurbishing 8 dining chairs using quality materials from J A Milton. Found everything I needed on their excellent website. The chairs look great…very satisfied.

John

6th February

Very pleased with the quality of the products purchased

My first order with J A Milton and very pleased with the quality of the products purchased. Arrived promptly and well packaged.

Happy to recommend.

Thanks!